FAQ's

About smart travel

What is a smartcard?

It is an electronic ticket in the form of a plastic card with an embedded microchip that stores your travel tickets. Smartcards are re-usable and can be loaded on bus with smart tickets including ABC Day or ABC Week passes.

Is there a charge for a smartcard?

If you need a new smartcard from the driver of a Stagecoach bus, there is a £1 charge, so make sure you register your card, re-load it and re-use it!  You can get a new smartcard for free when you buy your ticket online at stagecoachbus.com

Do I need to do anything when I get my card?

You can choose to register your smartcard with the operator who issued it.

Is there a version for children?

Yes ABC day and ABC week tickets are available as an adult version or a child version, which is available for under 16s. You may be asked to present your YoungScot card as proof-of-age.

What about under-5s?

Children aged under five travel for free when accompanied by an adult.

What about student/groups?

There is not a student/group version at present, but some of the operator may offer discounted tickets for students or groups, valid on their services in Dundee.

 

Using your Smartcard

How do I use my smartcard?

When you board the bus place your card onto the ticket reader and tell the driver where you are going. The driver can tell whether there is a smart ABC ticket product already on the card.

How do I renew my smart ABC ticket?

Simply place your smartcard onto the ticket reader and tell the driver which ABC ticket product you require. The driver will then load the new ticket onto your smartcard and you just pay the driver the cost of the product you have requested.

Can I top-up by credit or debit card?

You can make a contactless payment on a Stagecoach bus or the Stagecoach travel shop at the bus station - Seagate, Dundee or in St Andrews.  Moffat and Williamson and Xplore Dundee currently only accept cash payments on bus, but you can also pay by credit/debit card at Xplore Dundee travel shop - Commercial Street,

What should I do if I lose my smartcard?

Unfortunately if you lose your smartcard you may lose any remaining value that was stored on it. If you have registered your MyXplore card with Xplore Dundee, they may be able to help by hotlisting your card to ensure no one else could use it, full details can be found on Xplore Dundee. If you have registered your StagecoachSmart card we may be able to help by hotlisting your card to ensure no one else can use it and we can reissue it provided you have days' or more travel remaining on the card. Visit our StagecoachSmart web page and register your card. If you have lost your National Entitlement card this can be reissued by your local authority. Otherwise simply ask your bus driver for a new smartcard.

What happens if my card doesn’t work on the bus?

The driver can run a card report on your smartcard to see if there is a valid product on the card. In the unlikely event your card does not work, despite having a valid product loaded onto it, you will need to pay the appropriate fare, but keep your ticket and you can contact the supplier of your smartcard (contact details below for the bus operators and local authorities.)

Can I use my smartcard for other tickets?

Yes, you can use it for Stagecoach megarider tickets and Xplore Dundee Discovr tickets.

Do I need to register my smartcard?

If you have a StagecoachSmart card it is advisable to register it with Stagecoach by visiting stagecoachbus.com. If you have an Xplore Dundee Discovr card it is advisable that you register it with Xplore Dundee either by visiting xploredundee.com or visiting their travel centre.

Contact details

If you have a query or problem with your smartcard you can contact the operator or authority who issued the card for assistance:

National Entitlement card:

Call 01382 433267 (Dundee) or 03451 550066 (Fife)

Email dundee.nec@dundeecity.gov.uk

Moffat & Williamson card:

Call 01382 541159 or

Email enquiries@moffat-williamson.co.uk

StagecoachSmart card:

Call 0345 810 1000 or

Email customer.support@stagecoachsmart.com

Xplore Dundee Discovr card:

Call 01382 340005 or

Email discovrcard@nationalexpress.com